FAQ

Q: What types of products do you offer?

A: We specialize in a wide range of professional-grade special effects makeup and costume items. Our menu includes Alcohol Makeup, Blood effects, Brows and foreheads, Cheeks, Chins, Costume & Accessories, Crème Makeup, Ears, Eyes, Feet, Foam Latex injury appliances, Glitter and Glow products, Gloves, Horns, Individual Colors, Injury FX kits, Kits and Palettes, and more. We also have a Discounted Items section and occasional liquidation sales for discontinued products.

Q: Are your products suitable for sensitive skin?

A: Many of our products are professional-grade and designed for use on skin, but we always recommend doing a patch test first, especially if you have sensitive skin. Check product descriptions for specific ingredients and usage instructions.

Q: Do you offer products for beginners?

A: Absolutely! We have kits and palettes that are perfect for beginners, as well as detailed product descriptions to help you choose the right items for your skill level.

Q: Where do you ship to?

A: We ship globally to most regions, excluding Asia and some remote areas due to logistical constraints. You can check during checkout if your location is eligible for delivery.

Q: What are my shipping options?

A: We offer two convenient shipping methods:
– Standard Shipping: Costs $12.95, handled by trusted carriers like DHL or FedEx. Delivery takes 10-15 days after dispatch.
– Free Shipping: Available for orders over $50, shipped via EMS. Delivery takes 15-25 days after dispatch.
Order processing takes 1-2 days before dispatch.

Q: How can I track my order?

A: Once your order is dispatched, we’ll send you a tracking number via email. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to track your package’s journey to you.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Q: Is my payment information secure?

A: Yes, we use secure encryption technology to protect your payment details. We do not store your credit card information on our servers.

Q: How do I create an account?

A: You can create an account during checkout by providing your email and setting a password. This allows you to track orders, save preferences, and faster future purchases.

Q: What is your return policy?

A: We accept returns within 15 days of receipt of your items. Products must be unused and in their original packaging. Please contact our support team at [email protected] to initiate a return.

Q: How do I process a return or exchange?

A: Email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return address. Once we receive and inspect the item, we’ll process a refund or exchange.

Q: Are there any items that cannot be returned?

A: For hygiene reasons, products like opened makeup, used appliances, or intimate accessories may not be eligible for return. Please refer to the product page or contact us for specifics.

Q: How can I contact customer service?

A: Our expert support team is here to help! Email us at [email protected] for any questions about deliveries, products, or your account. We’re passionate about special effects and are happy to assist you in creating unforgettable transformations.

Q: What are your business hours?

A: Our team is based in Denver, US, and we typically respond to emails within 24-48 hours during business days (Monday to Friday, 9 AM to 5 PM MST).